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Customer Relationship Management

Nina Red

Vp Product, google ventures

John Smith

Head of cx, salesforce

Nick Black

Senior po, hello moday
The Customer Relationship Management (CRM) course focuses on strategies and tools for managing customer interactions and relationships. It covers the importance of CRM in building customer loyalty, improving satisfaction, and driving business growth. Students will learn about CRM technologies, customer data analysis, and how to develop customer-centric marketing and service strategies to enhance long-term relationships and increase customer retention.

What's included?

  • 7 Chapters
  • 1 Certification
  • 340 Questions
  • 25 Video
  • 32 PDF

Become a Strategist 

You will learn how to develop, organize and implement a content marketing strategy, analyze and measure the effectiveness of content marketing, write compelling copy, set a strategic framework when writing

Personal brand

 You will also learn how to put the ideas presented to you into action and build your own personal brand through content marketing.
Meet the instructor

Patrick Jones

Patrick Jones is a content marketing professional since 2002. He has a Masters Degree in Digital Marketing and a Bachelors in Education and has been teaching marketing strategies for over 15 years in Chicago. Patrick enjoys teaching all levels and all ages. He looks forward to sharing his love of building meaningful and effective content with all students to develop their marketing abilities.
Patrick Jones - Course author